Terms of Use and Privacy Policy
Effective Date: April 14, 2025
Last Updated: April 14, 2025
Welcome to World Gym Sudbury’s online platform. By accessing or using our website, app, or any of our digital services, you agree to comply with the following Terms of Use and Privacy Policy. These terms apply to all visitors, users, and members who access our digital services.
1. Terms of Use
1.1 Acceptance of Terms
By using our website or app, you agree to these terms. If you do not agree, please discontinue use of our services.
1.2 Eligibility
Our services are intended for individuals 14 years of age and older. By using our services, you represent that you meet this requirement.
1.3 Account Registration
When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.
1.4 Prohibited Uses
You agree not to:
• Use our site or app for unlawful purposes
• Attempt to breach or test the vulnerability of our systems
• Distribute viruses, malware, or other harmful software
• Collect or track personal information of others
1.5 Modifications and Termination
We reserve the right to modify or terminate our digital services, or your access to them, at any time without notice.
2. Privacy Policy
2.1 Information We Collect
We may collect the following types of information:
• Personal information you provide (e.g., name, contact info, birthdate, emergency contact)
• Account details (login credentials, preferences, membership data)
• Health and fitness-related data you voluntarily provide
• Payment information (processed securely through third-party providers)
• Device and technical information (e.g., IP address, browser, device type)
• Usage data (e.g., page visits, app features used, interactions)
2.2 How We Use Your Information
We use your information to:
• Provide and manage your account and membership
• Facilitate bookings, payments, and communications
• Improve our website, app, and services
• Send updates, offers, and promotional content (with your consent)
• Respond to customer service requests and technical issues
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve site performance and functionality
• Analyze usage and visitor trends
• Customize content and marketing
You can control cookie preferences in your browser settings.
2.4 Sharing of Information
We may share your information with:
• Trusted service providers who assist in operating our digital services
• Legal or regulatory authorities when required by law
• Marketing platforms (with consent) for promotional communication
We do not sell your personal information.
2.5 Data Security
We implement safeguards to protect your personal data, including:
• Secure servers and encryption
• Access controls and staff training
• Regular review of data handling procedures
2.6 Access and Correction
You may request:
• A copy of your personal information
• Correction of inaccurate or outdated data
• Deletion of your information (subject to legal requirements)
2.7 Retention
We retain personal information only as long as necessary to fulfill its purposes or as required by law.
3. Contact Information
For questions, requests, or complaints related to privacy or digital use:
Privacy Officer
If unresolved, you may contact the Office of the Information and Privacy Commissioner of Ontario.
4. Updates to This Policy
We may revise this policy from time to time. Updated versions will be posted with the revised effective date. Continued use of our services after changes constitutes acceptance of the new terms.